Privacy Policy

At Bauren, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us, or otherwise interact with us.

Who We Are

Bauren is operated by Tiago Sillos Padovani, trading as Bauren.

Email: contact@bauren.co.uk
WhatsApp: +44 7935 226721
Postal address: Rua Bauru, Quadra 32, Lote 01, Casa 01 - Jardim Zuleika, Luziânia - GO, Brazil, 72850-660

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

your name
billing and shipping address
email address
phone number
order details and purchase history
payment-related information processed securely through our payment providers
messages you send to us by email, WhatsApp or contact forms
technical information such as IP address, browser type, device information and website usage data
marketing preferences, where applicable

How We Collect Your Information

We may collect your personal information when you:

visit our website
place an order
sign up to receive marketing emails
contact us by email, WhatsApp or contact form
browse our website using cookies or similar technologies

How We Use Your Personal Information

We use your personal information to operate our business and provide our services, including to:

process and deliver your orders
take payment and prevent fraudulent transactions
communicate with you about your order
provide customer support
send service-related messages
improve our website, products and customer experience
manage returns, refunds and complaints
send marketing communications where permitted by law or where you have consented
comply with legal and regulatory obligations

Lawful Bases for Processing

We process personal data only where we have a valid legal basis to do so. Depending on the situation, this may include:

Contract: where processing is necessary to fulfil your order or take steps before entering into a contract with you
Legal obligation: where we need to comply with legal or regulatory requirements
Legitimate interests: where it is reasonably necessary for us to operate, improve and protect our business, website and customers, provided your rights do not override those interests
Consent: where required, such as for certain marketing activities or certain cookies and similar technologies

Marketing Communications

If you subscribe to our marketing communications, we may send you emails about new products, offers, updates and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

We will not send you marketing communications where we are not permitted to do so under applicable law.

Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to run our business and provide our services, including:

Shopify, our e-commerce platform provider
Stripe and PayPal, for payment processing
DSers, to help process and fulfil orders
AReviews, to support product review functionality
Chargeflow, to help manage chargeback-related processes
Rokt AfterSell, to support post-purchase offers and order value optimisation
Klaviyo, for email marketing and customer communications
UTMify, for advertising attribution and traffic tracking
shipping, logistics and fulfilment providers
fraud prevention, security, hosting and website support providers
professional advisers, legal advisers or regulators where required

We may also use similar analytics, attribution or reporting tools in the future where needed to support our operations and decision-making.

We only share personal data where it is reasonably necessary and appropriate for the purposes described in this Privacy Policy.

International Transfers

Some of our service providers may process personal data outside the United Kingdom or outside your country of residence.

Where personal data is transferred internationally, we take reasonable steps to ensure that your information is protected in accordance with applicable data protection laws.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy, including to:

fulfil orders and provide customer service
comply with legal, tax, accounting and regulatory obligations
resolve disputes and enforce our agreements

Retention periods may vary depending on the type of data and the reason we hold it. As a general guide:

Order records and invoices: up to 6 years
Customer service correspondence: up to 24 months after the matter is resolved
Marketing consent and subscription records: until you unsubscribe or withdraw consent, and for a limited period afterwards where needed to keep suppression or compliance records
Website analytics and attribution data: up to 26 months, where applicable

Cookies and Similar Technologies

We use cookies and similar technologies to make our website work, improve performance, understand how visitors use our website, remember preferences, and support our marketing activities.

Some cookies are essential for the operation of the website, while others are optional.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

Cookie and consent management on our store may be provided through Shopify and related tools used on the website.

Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

be informed about how your personal data is used
request access to the personal data we hold about you
request correction of inaccurate or incomplete personal data
request deletion of your personal data in certain circumstances
request restriction of processing in certain circumstances
object to certain types of processing
request transfer of your personal data where applicable
withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details in this Privacy Policy.

Complaints

If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can find more information on the ICO website: https://ico.org.uk

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

The updated version will be posted on this page with the revised effective date.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: contact@bauren.co.uk
WhatsApp: +44 7935 226721
Postal address: Rua Bauru, Quadra 32, Lote 01, Casa 01 - Jardim Zuleika, Luziânia - GO, Brazil, 72850-660

Effective date: 9 April 2026